Delete your TRY account

Last updated: September 4, 2026

You can delete your TRY account (rider or driver), operated by Novapath Technologies Limited (RC 9652914), at any time. This page explains how, and what happens to your data.

Delete it yourself, from the app (fastest)

1. Open the TRY app (rider or driver) and sign in.
2. Tap your profile avatar at the top of the screen to open the menu.
3. Tap Delete Account.
4. Confirm. Your account is deleted and you are signed out. This cannot be undone.

If you have a driver wallet balance, withdraw it before deleting (see the Refund Policy).

Can't access the app?

If you have lost access to your phone or the app, request deletion and we will verify and action it for you:

• Email info@novapath.ng from any address, or WhatsApp/call 0813 927 4652.
• Tell us the phone number registered to your TRY account so we can verify it is yours.
• We action verified requests within 7 days.

What is deleted

Your personal profile is removed from our active systems: your name, phone number, saved places, profile and (for drivers) plate photo, saved payout bank account, and your identity-verification status (we never held your full NIN or BVN, only the last four digits, which are removed).

What we keep, and why

Trip and financial ledger records are retained as required by Nigerian tax and commercial record-keeping law, and are no longer linked to your personal profile once your account is deleted. They remain only as anonymised financial history. This matches Section 5 of our Privacy Policy.

Contact

Novapath Technologies Limited
No 2 Taba Street, Onitsha, Anambra State, Nigeria
Email: info@novapath.ng