TRY Privacy Policy

Last updated: August 16, 2026

TRY is operated by Novapath Technologies Limited (“Novapath,” “we,” “us”). This policy explains what we collect from riders and drivers using the TRY app, why, and what rights you have over it.

1. Who this applies to

This policy covers anyone using the TRY rider app, TRY driver app, or our website. If you are a driver, additional KYC-specific terms in Section 3 apply to you.

2. Information we collect

From all users (riders and drivers)

• Phone number: used to create your account and verify your identity via SMS one-time passcode (OTP). We do not support email-based accounts.
• Full name: as you enter it at sign-up.
• Location data: your device's GPS location, collected when riders request a trip (to find nearby drivers and calculate fares), and continuously while drivers are online and available for trips.
• Trip history: pickup/dropoff locations, fares, timestamps, and payment method for every trip you take or complete.
• Wallet and payment data: your TRY wallet balance and transaction history. Payment processing itself is handled by our payment processor, Monnify. We never see or store your card number or bank login credentials.

From drivers only (KYC / onboarding)

• National Identification Number (NIN): collected once at sign-up to verify your identity against NIMC records, as required for operating a commercial passenger service in Nigeria. We do not keep it. Your NIN is passed to our verification provider for the check and then discarded; all we retain is the last four digits, so our support team can confirm which document was used if you ever query it.
• Bank Verification Number (BVN): collected when you first withdraw earnings, to confirm the bank account belongs to you. Handled exactly like your NIN: used for the check, never stored, with only the last four digits retained.
• Profile photo: shown to riders so they can identify you and your tricycle.
• Tricycle (Keke) plate number and a photo of the plate: shown to riders and used to verify your vehicle.
• City/location at registration: automatically detected via GPS at sign-up.

What we do not ask drivers for. We do not collect your driver's licence number and we do not collect government levy receipts. Earlier versions of this policy said we did; that was never true in the app, and the claim has been removed rather than the fields quietly added. Identity is established by your NIN against NIMC, and your right to be paid by your BVN against your bank. Neither of those needs a licence number sitting in our database.

We do not collect contacts, photos from your camera roll beyond what you explicitly choose to upload, browsing history, or data from other apps on your device. We do not ask any user for an email address or a date of birth. Riders give us a phone number and a name, and nothing else.

3. Why we collect it

We process your data to create and secure your account, match riders with nearby available drivers, calculate fares and process trip payments, let riders verify they're getting into the correct tricycle, verify driver identity before allowing them to carry paying passengers, maintain an accurate financial ledger, comply with Nigerian transport and data protection regulations, and investigate disputes, fraud, or safety incidents.

4. Who we share it with

• Termii: our SMS provider, receives your phone number solely to deliver OTP codes.
• Google Maps Platform: receives location coordinates to calculate routes, fares, and place names.
• Monnify: our payment processor, receives the information needed to process wallet top-ups and driver withdrawals. Their checkout requires an email address and we never ask you for one, so the app builds a placeholder from your phone number in the form yournumber@tryride.ng. It is not a working mailbox and we do not send anything to it.
• Dojah: our identity verification provider, receives a driver's NIN (and, at first withdrawal, their BVN) to confirm those records match the person signing up. Where a selfie is provided it is compared against the photo NIMC holds. This check happens once; we do not keep the numbers afterwards.
• Cloudinary: stores driver profile photos and tricycle plate photographs on our behalf.
• Expo: delivers push notifications to your device. Receives a device token and the notification text, which never contains your wallet balance in full or any identity number.
• Sentry: receives technical error reports so we can find and fix faults. Configured to exclude personal data.
• Other users, limited to trip-matching: when a trip is matched, the rider sees the driver's name, photo, phone number, and plate number; drivers see the rider's pickup/dropoff location and payment method.
• Law enforcement or regulators, only if legally required.

We do not sell your data to advertisers or third parties.

5. Data retention

Trip and ledger records are retained indefinitely as financial/audit records, even after an account is deleted, because Nigerian tax and commercial recordkeeping obligations require it. These records are no longer linked to your active profile once your account is deleted. Driver KYC documents are retained for as long as the driver account is active, and for a reasonable period after closure. Live GPS pings are not retained beyond what's needed to complete the active trip.

Identity numbers are the exception, and we keep less than the law allows us to. Your NIN and BVN are used for their verification check and then discarded. Only the last four digits of each are stored, together with the fact that the check passed and when. We hold no copy of either number, so there is nothing for anyone to take. A NIN cannot be reissued if it leaks, and we saw no reason to carry that risk on your behalf once the check we needed it for was complete.

6. Your rights

You can, at any time, delete your account from within the app. This removes your personal profile from our active systems (trip and ledger records survive as anonymized financial history). You can also request a copy of your data or ask us to correct inaccurate data by emailing info@novapath.ng. Under the NDPA, you also have the right to object to certain processing and to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

7. Security

We use industry-standard practices to protect your data, including encrypted connections (HTTPS) and OTP-based authentication rather than passwords. No system is 100% secure, and we encourage you to keep your phone and SIM secure since phone number access is the primary key to your account.

8. Children

TRY is not intended for use by anyone under 18. We do not knowingly collect data from minors.

9. Changes to this policy

We may update this policy as the product evolves. Material changes will be communicated in-app before they take effect.

10. Contact us

Novapath Technologies Limited
No 2 Taba Street, Onitsha, Anambra State, Nigeria
Email: info@novapath.ng